Conditions

Conditions

Booking Conditions

The contract is between Sunrise tours – Egypt either operator or agent – and any person (client) traveling or intending to travel on an itinerary or tour supplied or accommodation booking or sightseeing booking. This agreement shall be interpreted in accordance with the law of Egypt . The actions, claims, demands or suits arising out of this agreement shall be exclusively justiciable in the courts of the Egypt and sunrise Tours Egypt has the sole authority to vary or omit any of these terms.

Quotations:

All quotations are subject to availability of services quoted and are not guaranteed until the deposit is received and booking confirmed. Some quotations will have validity dates on them and if a deposit is not received by that expiry date then the quotation will automatically cancel without notification to you. Also all quotation subject for any changes due to any governmental taxes increase

Bookings:

To secure a booking, Sunrise tours – Egypt requires a completed Booking Form or e-mail, or fax sent by the client, or the parent/legal guardian (if the client is under 18 years), and payment details (bank transfer details). A booking is valid from the date Sunrise tours – Egypt confirms acceptance in writing. Sunrise tours – Egypt reserves the right to decline any booking at their discretion and incase there is no reply about your booking within 48 hours, please send us your booking to our fax number: (00202) 2756667
Deposits: A deposit will be required to confirm any booking. Deposit conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation and it will be at least 25 % within the primary confirmation. Final Payment: Final payment may be due 30 days prior to travel date. No vouchers will be issued until final payment is received. Final payment conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation. In the case of non-payment of the balance by the due date, sunrise tours–Egypt will treat the booking as cancelled unless the client communicates to the contrary.

Final Payment:

Final payment may be due 30 days prior to travel date. No vouchers will be issued until final payment is received. Final payment conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation. In the case of non-payment of the balance by the due date, Sunrise tours – Egypt will treat the booking as cancelled unless the client communicates to the contrary.

Minimum Booking:

We have a minimum booking policy of US$ 50.00
Prices: All prices will be quoted in American Dollars for all international markets except European nationalities will be on Euro and are based on inclusive all taxes

Cancellations:

Must be in writing and can either be per email, facsimile, or by letter. No cancellation will be accepted unless received in writing and received by us directly from you. The date that we receive the cancellation notice is the date that it is deemed cancelled.

Cancellation Fees:

– If cancelled 30 days or more prior to the services date – No Fee
– If cancelled 15 to 7 days prior to pick up – 30% of total amount
– If cancelled 6 days or less prior to pick up – 75 % of total amount
– If cancelled on the day of pick up or no show – 100% of total amount

There is no refund for the following:

-Early return of vehicle & Bookings cancelled due to inclement weather. We strongly recommend that you take out travel insurance, including cancellation insurance!

Problems:

In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier at the time and inform Sunrise tours – Egypt in writing. This will assist settlement of any grievance or complaint. And any disputes over the quality, fitness and condition of the product is between the client and the product supplier and as such, Sunrise tours – Egypt cannot be held liable for any problem with the product supplied . Sunrise tours – Egypt accepts no liability for personal injuries and losses.It is the client’s responsibility to choose a trip within their capabilities.

Other Conditions:

Sunrise tours – Egypt as operator or agent finalizes all arrangements for these products on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith.
Sunrise tours – Egypt reserves the right to change any of the facilities, services or prices described in the information provided.
Sunrise tours – Egypt accepts no liability for any action or activity undertaken by the client arranged independently or Sunrise tours – Egypt while on holiday. Sunrise tours – Egypt shall not be liable to compensate clients for associated expenses incurred as a result of their booking. No refund will be made for any unused services that are included in the price. Rates and Conditions quoted in our web site and/or documentation are subject to change without notice.

Baggage:

One piece of baggage not exceeding 20 kilograms per person is allowed. The suitcase size should not exceed 736mm x 508mm x 254mm (29″ x 20″ x 10″). Excess baggage charges must be paid locally by tour participants. Only one piece of hand luggage 550mm x 350mm x 250mm (22″ x 14″ x 10″) is allowed. The Company assumes no responsibility for any loss or damage to baggage or belongings that occurred while the baggage or belongings were outside its custody or control. However, the Company will assist you in making the relevant claims provided it does not interfere with, inconvenience, or hamper the conduct of the tour or other members of the tour group.

Relationship:

The relationship between the Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint venture parties, fiduciaries, employees or agents of the other.

Handicap services or aged travelers:

we must receive any notification about any of the two cases in order to be able to arrange any special services for them

Services:

any unused services agreed are non-refundable.

THIS WEB SITE:

The information in this web site, to the best of our knowledge and ability, is correct at the time of production. During the validity of the web site, hotels will change facilities, airlines will change their flights and circumstances and the country visited will also change. We will advise you of these changes before departure, where possible. However, at times these changes may affect your travel arrangements. In this event our local representatives will provide alternatives and rectify, the situation within the constraints of what is available.

MAPS:

The maps in this web site are illustrations sourced from the web and are not wholly accurate representations of the country and towns

Bank account details

Bank Name: Arab African international Bank
Branch: Golf Branch – Cairo – Egypt
Account name: sunrise Tours
Account number: 523846
Swift code: ARAIEGCXGLF